The “FEEL SERVED” Difference
Forget Customer Satisfaction! It is merely a requirement of staying in business. To grow your organization AND be profitable, loyalty is what you want. When customers “feel served” they will be loyal. Loyalty, not mere customer satisfaction will grow your business.
All of our efforts focus on teaching you how to make your customers “feel served.” We work with your team, your processes and your leadership to accomplish this challenging yet worthwhile goal. Enter the site to learn more.
Mel Gravely, CEO, TriVersity Construction
Joan Fox critically transformed our thinking as it relates to our customers. She taught us customer satisfaction was not a worthy goal. It merely allowed us to wallow in the mud of our commodity business. Making our customers “feel served” is the only way to systematically differentiate ourselves in the marketplace. Joan then showed us the key systems we needed to sustain a customer experience culture where the customer “feels served.”